Technology trends for hotels in 2025

Galanés
October 24, 2024

Hotels are increasingly looking to reduce their environmental impact and efficiently manage their resources, aligning themselves with the technological trends that are shaping the future of the sector. These innovations not only improve profitability, but also ensure a unique experience that meets the expectations of modern guests, who are looking for a more efficient service tailored to their needs.

Artificial intelligence, as one of the main technological trends for hotels in 2025, will make it possible to personalize stays and automate key processes. Augmented reality, meanwhile, offers new interactive experiences to enrich the hotel experience. In addition, facility automation is revolutionizing energy consumption management, optimizing resources to make operations more efficient and cost-effective. These innovations not only drive the industry forward, but also respond to the growing demand for sustainability and energy savings.

Artificial Intelligence: personalization and efficiency in hotels

Artificial intelligence (AI) is gaining prominence in the hotel industry due to its ability to optimize customer service. Using advanced algorithms, hotels can collect and analyze vast amounts of data on their guests' habits and preferences, from their booking choices to their spending patterns. This detailed analysis allows hotels to more accurately match their services to customer expectations.

In addition, AI-powered chatbots are increasingly being used as virtual assistants in hotels, allowing guests to make requests 24 hours a day. These systems make it possible to manage services such as housekeeping, reservations or information requests, improving operational efficiency and reducing staff workload.

AI is also transforming dynamic rate management, allowing hotels to adjust prices in real time based on demand. This analytics capability not only improves profitability by maximizing occupancy, but also enables hotels to offer competitive rates, which increases guest satisfaction.

Augmented reality technology in hotels

Another technology trend for hotels that is gaining popularity is augmented reality (AR). This technology allows establishments to offer their guests an innovative and unique experience. Through AR, visitors can access interactive information about hotel amenities, explore local points of interest and receive personalized recommendations, all directly to their mobile devices.

For example, a guest can use their smartphone to scan an area of the hotel and receive visual information about nearby facilities or activities. This not only enhances the customer experience, but also opens the door to new marketing opportunities by providing targeted recommendations based on the guest's location within the hotel.

Automation: Energy efficiency

Facility automation has become a key trend that allows hotels to manage the use of energy and other resources in real time. Thanks to devices such as controllers, thermostats and sensors, hotels can precisely monitor lighting, air conditioning and other systems, ensuring that they are only used when they are really needed. This not only generates significant energy savings, but also improves the sustainability of operations.

At Horus, IoT solutions fully automate energy management based on space occupancy. For example, when a room is not occupied, the system automatically turns off the lights and adjusts the air conditioning, generating significant savings. If motion is detected, the devices are turned back on to ensure guest comfort, optimizing the use of resources without compromising comfort.

In addition, these devices are wirelessly connected to the system's engine, which sends the collected data to a cloud platform. This allows hotel managers to make decisions based on accurate information about energy consumption and adjust system parameters in real time, thus maximizing savings.

These technologies have proven their effectiveness, reducing energy consumption by up to 20%. To date, Horus has automated more than 3,500 hotel rooms, generating significant reductions in energy costs and contributing to the sustainability of each establishment.

A highlight of automation is its impact on reducing the carbon footprint and its alignment with the Sustainable Development Goals (SDGs). By minimizing unnecessary energy use, hotels not only reduce greenhouse gas emissions, but also support the global fight against climate change. This initiative benefits the environment and positions hotels as leaders in sustainability within the tourism sector, attracting a growing number of customers who appreciate responsible practices.

Regarding tax benefits, in Colombia, investment in energy efficiency projects can generate significant tax incentives. Law 1715 of 2014 and Decree 2143 of 2015 establish that companies implementing this type of projects can access benefits such as: VAT exclusion on goods and services, income tax deductions, and accelerated depreciation; this facilitates the adoption of clean technologies, such as energy automation systems.

Technology trends for hotels in 2025 are transforming the industry, not only improving profitability, but also optimizing the guest experience and contributing to sustainability. Artificial intelligence, augmented reality and facility automation are key to building a more efficient, connected and environmentally friendly future.

At Horus we offer technological solutions designed to optimize your hotel's energy management. From facility automation to real-time monitoring platforms, our customized solutions will help you improve efficiency and reduce costs. Contact us today and find out how we can transform your hotel into a more efficient and sustainable space!